So yesterday I had my interview for the trainer position and they offered me the job! Very atypical for them to offer the job on spot on an interview. they even had to make a second job just to hire me, because they had already had another person they were going to hire that was doing contract job for them doing training. I feel pretty special for them to budget another position to hire me as well. I'm really looking forward to this, although it is going to be weird doing something different after doing support for 8 years!